Privacy Policy

Privacy Policy

Introduction

At https://prolozone-therapy-eagle-id.instantupdate.net, we, Prolozone Therapy Eagle ID (hereafter referred to as “we,” “us,” or “the Company”), are dedicated to maintaining the privacy and security of your personal information. This comprehensive Privacy Policy details our practices regarding the collection, storage, handling, and processing of data in alignment with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), and its counterparts in Colorado (CPA), Utah (UCPA), Connecticut (CTDPA), Virginia (VCDPA), South Africa (POPIA), and other applicable jurisdictions.

Scope

This privacy policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, products, or services accessible through links on our platform. These entities have their own privacy policies governing data collection and use, and we encourage you to review these policies before providing any personal information.

Processing Activities

This policy describes how your interactions with us lead to the processing of personal data:

  • Account Creation: When you sign up for an account or access our services as an authorized user, we collect and process necessary details for account creation and management.
  • Website Visits: Information about your interaction with our websites, such as page views, visit duration, and referral sources, is tracked for analytical purposes.
  • Communication: We may communicate with you via emails, calls, or text messages (SMS) to provide services, send newsletters, or gather feedback.

Types of Personal Data Collected

We collect several types of personal data, including:

  • Account Information: Your user name, email address, and password details used for account registration.
  • Payment Details: Credit card information, billing addresses, and payment history when you make purchases or subscriptions.
  • Financial and Purchase Data: Transaction records, order history, and product preferences to enhance your shopping experience.
  • Mobile Device Identifiers: Unique device identifiers, mobile network information, and device type for analytics and service personalization.
  • Location Data: Information about your geographical location when you interact with our apps or services.
  • Feedback and Reviews: Comments, suggestions, and ratings shared by users to improve our products and services.
  • Social Media Details: If you choose to connect our services to your social media accounts, we may collect information from these platforms (subject to their privacy policies).
  • Product Information: Data related to the products you browse, purchase, or review on our website or apps.

We acquire this data through direct user input, automated technologies, and partnerships with third parties who provide us with aggregated or de-identified data, subject to their respective privacy agreements.

Cookies and Similar Technologies

We use cookies and similar tracking technologies for several essential purposes:

  • Strictly Necessary: These cookies enable core functionalities of our website and apps, such as secure login and account management.
  • Preference Cookies: They remember your preferences, language settings, and other customization options to personalize your experience.
  • Analytics Cookies: Used by analytics services to gather anonymous data about how you interact with our site or app, helping us improve its performance and functionality.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to manage their preferences.

Data Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes described in this policy or required by law. The retention periods vary depending on the type of data and its usage:

  • Account information and transaction records are typically kept for the duration of your account’s active status and a reasonable period afterward (e.g., 7 years).
  • Financial and payment data is retained for as long as necessary to fulfill legal obligations, resolve disputes, or conduct audits.
  • Location data and analytics may be stored for up to 24 months to improve our services over time.
  • Most other personal data is deleted once it is no longer needed for the originally intended purpose.

Your Data Rights (depending on your jurisdiction)

Based on applicable privacy laws, you have several rights concerning your personal data:

  • Access and Rectification: You can request access to or corrections for any personal information we hold about you.
  • Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your data.
  • Restriction of Processing: You may restrict how we process your data in specific situations.
  • Data Portability: Upon request, we can provide a portable copy of your personal information in a commonly used format.
  • Objection and Non-Discrimination: You have the right to object to the processing of your data for certain purposes and to refuse any discrimination based on your exercise of these rights.

To exercise these rights or lodge a complaint, please contact our Data Privacy Team using the details provided below. We will respond to your requests as quickly as possible, adhering to applicable legal deadlines.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Material changes will be prominently displayed on our website, and we encourage you to review this policy periodically.

Contact Us

For questions regarding this Privacy Policy, data-related inquiries, or requests to exercise your rights, please contact us:

  • Email: [email protected]
  • Postal Mail: Prolozone Therapy Eagle ID Data Privacy Team, [Address], [City, State, Zip]